Comments on: Smart Telecom? I Don’t Think So!

By: Organ Donor

Organ Donor — Tue, 13 May 2008 11:09:47 +0000

well i currently have chorus and the contention is stated as 17:1 but its actually lower as its on a cable network contention isnt that much of an issue..
Digiweb was qouted as 24:1 but i think that this has gone down as they upgraded their system recently..
here is a thread on boards.ie that might help

http://www.boards.ie/vbulletin/showthread.php?t=95197

By: Conan Drumm

Conan Drumm — Tue, 13 May 2008 10:49:55 +0000

Just watch out for the contention ratio… the speeds they advertise are meaningless if you’re sharing ‘the pipe’ with too many other busy users.

By: Organ Donor

Organ Donor — Tue, 13 May 2008 10:19:25 +0000

if i was you i would try digiweb or Chorus,i have had both and they are good.chorus is only available in cabled parts of limerick city but Digiweb is available across the county..
as for customer service,i never had any trouble so i didnt have to go through that particular nightmare..

By: Bock the Robber

Bock the Robber — Tue, 13 May 2008 10:06:56 +0000

OD: BT. Their service is just about ok.

Conan: I find it amazing that I’d have to work hard to buy their service.

By: Conan Drumm

Conan Drumm — Tue, 13 May 2008 09:38:44 +0000

Ah, but they all have a marketing department and/or a pr department. They’re not people like you or I but they are people, and usually they’re based in the country. Think of them as the corporate achilles heel. Works for me every time, although it can initially be hard to find a number for them. I got money back from BT going this route, after pointless hours with their “customer care” line.

By: Organ Donor

Organ Donor — Tue, 13 May 2008 09:37:58 +0000

who are you with for your Broadband?

By: Primal Sneeze

Primal Sneeze — Tue, 13 May 2008 05:30:46 +0000

Unfortunately he couldn’t fix the problem, but that wasn’t his fault.

I just hate it when the problem is between the keyboard and the chair.

By: problemchildbride

problemchildbride — Tue, 13 May 2008 05:12:30 +0000

as slick as the green end of a goose’s shit.

Ha!

By: Bock

Bock — Mon, 12 May 2008 21:52:22 +0000

Interestingly enough, I had to call the Dell help line today, and I spoke to an extraordinarily helpful, articulate and courteous Indian fellow. English might not be the first language for everybody in India, but my tech guy spoke better English than most people in these islands.

Unfortunately he couldn’t fix the problem, but that wasn’t his fault: the problem was caused by my stupidity.

By: Wrinkley Joe

Wrinkley Joe — Mon, 12 May 2008 21:42:36 +0000

An observation. ‘Help line’ is a misnomer. A help line is normally located on a continent where English is not a native tongue and a Customer Service desk is normally populated by people who couldn’t give a shit if you live or die. Companies do this to ensure that to report a complaint or make a query is as difficult as possible and the end result is that you will think twice before you try again. This means that they can advertise that their customer service is available 24/7 while ensuring that customers will use the service as little as possible and at the same time the cost to the company is minimal. Boycott any company that uses an automated customer answering service or uses an off-shore help desk. And see where that will get you….