Business Law

Buying From A Shop — Your Rights

This time of year is always tricky when dealing with shops.  I’ve recently heard one or two horror stories, and besides that, at the moment everything is cut-price, half-price or special offer, so I thought I’d just remind you of your statutory rights under Irish consumer law.

If you buy something new from a shop, you have a contract with the retailer.  If your goods are defective, the retailer has to deal with your complaint.  Don’t be fobbed off with a phone number for the manufacturer.  You have no contract with the manufacturer or supplier, and you do not have to deal with them.  The retailer sold you the product and it’s his responsibility to make it right.

The retailer is entitled to repair the goods, provided the repair is permanent, but if this fails, you’re entitled to a refund, or a replacement.

It doesn’t matter if you paid a reduced price for the thing you bought.  You have the same rights no matter what price you paid, including the right to a replacement.  Don’t let a retailer offer you the reduced price if something goes wrong.  Insist instead on a replacement.

You do not have to accept a credit note.

Under the Sale of Goods and Supply of Services Act 1980, anything you buy new from a retailer must be:of merchantable quality, fit for its normal purpose, and reasonably durable.

It must also be —

as described in the advertising,

as described on the wrapping

as described on any labels.

as described by the salesperson.

Notices saying No refunds or No exchanges are meaningless in law.

Ignore them.  They don’t affect your rights in any way.




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